iso20000templates.com

Welcome to iso20000templates.com

If you're planning to achieve certification to the ISO20000 IT Service Management standard, then you've come to the right place.

We can provide you with a complete set of template documents, spreadsheets and other media that have already been used in many successful ISO20000 certifications at different organisations in the UK and other countries, with different certification bodies, including the British Standards Institution and Bureau Veritas.

That's how we can be sure that these templates work. Every document has evolved with each successive audit, based on our own experience as qualified ISO20000 Consultants and on the constructive feedback of our clients and the auditors.

These templates can save you many many days of document creation and are designed to include all of the key points that the ISO20000:2011 standard requires, even down to the specific headings within each document. New with the 2011 version, we now include 12 months of updates to the documents, together with an email help desk service to clarify any points about their use.

We are confident that there's no better starting point for your ISO20000 project and to prove it we are delighted to offer a full money back guarantee, making it a zero-risk purchase. Not only that, we are also pleased to add to the template set a companion book on IT service management, published by the British Standards Institution (publication date 30 June 2011) and co-written by the author of the templates, along with one of the members of the ISO20000 standards committee.

But we'd like to emphasise a few points before you buy the ISO20000 template set:

2011 Templates Now Available

The 2011 version of the ISO/IEC 20000 standard has now been released by the ISO.

iso20000templates.com announces a fully revamped set of templates in line with the new standard. This contains a significant number of additional documents in order to comply with the more comprehensive requirements of the 2011 standard.


Now including 12 months of updates and an email help desk service.

Firstly, you will need to tailor the documents to your own organisation and fill in some areas that are specific to you. These are highlighted in each document. Take ownership of the templates and make them work for you.

Secondly, the ISO20000 standard talks about "documents" and "records". The templates we provide are the majority of the documents you need. However the records, such as incidents, problems, changes, meeting minutes and configuration items are up to you. These are created by actually following the processes and providing the service, which at the end of the day is what its all about.

Lastly, don't forget that people make or break the service - invest in some training and get the key staff members involved in reviewing and developing the documents over time. For your ISO20000 implementation to work, things need to change on the ground, at the sharp end of service delivery.

Please have a look at the video above for our Top 10 Tips on how to achieve ISO/IEC 20000 Quickly and Painlessly.