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These templates can save you many, many days of document creation

They cover all of the key points that the ISO20000:2011 standard requires

Including 12 months of updates and an email help desk service

If you're planning to achieve certification to the ISO20000 IT Service Management standard, then you've come to the right place.

We can provide you with a complete set of template documents, spreadsheets and other media that have already been used in successful ISO20000 certifications at many organisations, large and small, in-house and external, including some of the biggest outsourcers.

See what's in the set

Look at some examples

Buy the templates

Every document in the set has evolved with each successive audit, based on our own experience as qualified ISO20000 Consultants and on the constructive feedback of our clients and the auditors. Now in use in over twenty-five countries worldwide, the ISO/IEC 20000 template set represents a valuable asset in your drive towards certification.

But we'd like to emphasise a few points before you buy the ISO20000 template set:

Firstly, you will need to tailor the documents to your own organisation and fill in some areas that are specific to you. Take ownership of the templates and make them work for you.

Secondly, the templates we provide are the majority of the documents you need. However the records, such as incidents, problems and changes are up to you.

Lastly, don't forget that people make or break the service - invest in some training and get the key staff members involved in reviewing and developing the documents over time.

Fully updated for the 2011 version

"I just thought I'd share the news with you that we have just had our Stage 2 ISO assessment and have passed :). I would just like to say thank you for your templates... they have proved invaluable as a guide to our process authors on what to include when writing their processses."

Simon Hodges
IS Process Improvement Manager
UK Land Registry

"The ISO 20000 templates are great as both a base for new processes and for practical enhancements to existing processes. In the big scheme of the whole certification track they are excellent value.”

JP Harvey
Managing Director
Remedy One
www.remedyone.net

"A professionally constructed set of templates that saves time and resource by enabling the focus to be on implementation rather than document generationʺ

Stephen Aspinall
Senior Quality Manager
CAP Gemini